What is the focus of this course?
This online course, presented by the Communication Lab of the Language Centre, will equip you to write concise and informative emails, listen actively and with insight during meetings, record meetings, draft minutes, and conduct engaging telephone conversations rooted in solid communication strategies. This course focuses on:
· creating proficient internal and external electronic communication
· developing problem-solving skills and techniques to handle queries, complaints, and difficult situations
· gaining a thorough understanding of your role in the cycle of meeting procedures – who are the role-players
· how to identify items of importance when compiling professional agendas
· cultivating even sharper skills to manage meetings with confidence and draft effective minutes
· the importance of time management, goal setting, and teamwork
A certificate of competence will be awarded following the successful completion of this course.
Who should attend and what are the career benefits?
This entry-level course is aimed at people who do not speak English as a first language, but who function in a working environment where English is used. Upskill and start writing great emails, agendas, and minutes.
To ensure optimal learning, we limit the number of participants. The live online sessions are complemented by self-paced learning, and certain aspects of the course are assessed.
You will need a computer and a reliable web browser to run our online learning platforms (MS Teams and SUNOnline) and you need access to a stable internet connection to connect to the live online sessions. You should be familiar with creating electronic documents.
When and how will this course take place?
Our hybrid courses combine live online sessions, which are facilitated by the course presenter, with self-directed online learning.
This course opens before the first live online session and closes well after the last live online session. This allows enough time for you to activate your SUNOnline presence before the live sessions start.
Live online sessions
(10:00 to 12:00)
(opening and closing dates)
Course 2: 5, 12, 19, and 26 October 29 September to 6 November 21 September.
During this course, you will spend your time as follows (this may vary for individuals):
· one online live session per week of two hours each
· about eight hours per week of self-paced reading and completing tasks, quizzes, activities, and assignments
What is the cost?
The course fee is R5 346, which includes course material, assessments, live online sessions with your presenter, and access to the online platforms.
Please note that all course fees are payable before the course starts and that we will present this course only if a minimum of ten paid candidates have confirmed attendance.
Click on this link if you are interested in doing this course and fill in the form. We will send you the link to apply for the short course.
Start: 29/09/2023, 09:00
End: 06/11/2023, 17:00
Contact:Michelle Pieters – 021 808 2812
Location: Our courses combine live online sessions, which are facilitated by the course presenter, with self-directed online learning.
Contact Michelle Pieters at [email protected] or 021 808 2812 for more details. You could also discuss your specific short course and development needs with us. Please enquire about our available short courses, course dates, and options for tailor-making a course.